Panzy Terms of Service

Article 1 (Purpose)

These Terms of Service ("Terms") govern the rights, obligations, and responsibilities between Panzy ("Company") and the Member in connection with the use of the property management software and related services provided by the Company ("Service").

Article 2 (Definitions)

1. "Service" refers to all features provided by the Company, including but not limited to property management system (PMS), reservation management, OTA integrations, Google Hotel Search integration, payment integrations, automation features, and AI-based operational assistance.
2. "Member" refers to a property operator who agrees to these Terms and enters into a service agreement with the Company.
3. "Third-Party Services" refer to external platforms including but not limited to OTAs (Booking.com, Airbnb, etc.), Google Hotel Search/Google Vacation Rentals, payment gateways, and other external APIs or platforms.
4. "Guest" refers to any individual who makes a reservation for the Member's property.

Article 3 (Nature and Limitation of Service)

1. The Company provides a software platform designed to support property operations.
2. The Company is not a party to any accommodation contract. Any booking agreement is solely between the Member and the Guest.
3. The Company does not guarantee listing visibility, ranking, advertising performance, or booking volume on OTAs or Google platforms.
4. The Member bears full legal responsibility for the operation of their property.

Article 4 (Third-Party Platform Integration)

Section 1 - OTA and Google Integration

1. The Service may integrate with OTAs and Google Hotel Search/Google Vacation Rentals through API connections.
2. The Company shall not be liable for issues arising from third-party system failures, API delays, policy changes, data processing delays, or service interruptions.
3. The Company may modify or suspend certain integration features if required due to third-party policy or technical changes.

Section 2 - Visibility and Advertising Disclaimer

1. Listing placement, ranking, click volume, and conversion rates on Google or OTAs are determined solely by the respective platform's algorithms and policies.
2. The Company does not guarantee advertising performance or reservation increases.

Section 3 - Fees and Charges

1. Reservations generated via Google or OTAs may be subject to commissions, advertising fees, or other charges imposed by those platforms.
2. Such fees are governed solely by the policies of the respective third-party platform, and the Company assumes no responsibility for them.

Article 5 (Inventory Synchronization and Overbooking)

1. Due to the nature of external API integrations, real-time synchronization of inventory and pricing cannot be guaranteed.
2. Temporary discrepancies in availability may occur due to network latency, API delays, or system errors.
3. The Company shall not be liable for overbookings, reservation conflicts, or duplicate bookings resulting from such discrepancies.
4. Members operating single-inventory properties acknowledge and accept the synchronization risks inherent in multi-channel distribution.

Article 6 (Automation and AI Features)

1. The Service may provide automated operations and AI-based recommendations, including pricing suggestions and booking management assistance.
2. AI-generated suggestions are provided for reference only, and all final decisions remain the sole responsibility of the Member.
3. The Company shall not be liable for any financial loss or operational outcome resulting from automated or AI-assisted features.

Article 7 (Data Usage and Platform Scope)

1. The Member agrees that property data, pricing data, and availability information may be transmitted to third-party platforms for integration purposes.
2. The Company does not control or assume responsibility for how third-party platforms collect, process, store, or display transmitted data.
3. The Company shall not be liable for data loss, modification, deletion, or errors occurring on third-party platforms.

Article 8 (Limitation of Liability)

1. The Company's total liability shall not exceed the total service fees paid by the Member in the preceding twelve (12) months.
2. The Company shall not be liable for indirect damages, loss of profit, loss of business opportunity, or consequential damages.
3. The Company shall not be liable for account suspension, listing removal, ranking changes, or policy enforcement actions taken by third-party platforms.

Article 9 (Governing Law and Jurisdiction)

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Any disputes arising out of or in connection with the Service shall be subject to the exclusive jurisdiction of the courts of the Republic of Korea.